Privacy You Can Trust

1. Information We Collect

We may collect different types of information depending on how you interact with NetSups.

Information you provide directly

This may include your name, company name, email address, phone number, billing details, domain name, support requests, account login details, and any information you send through forms, emails, tickets, or live chat.

Information collected automatically

When you visit our website or use our services, we may collect technical information such as your IP address, browser type, device type, operating system, pages visited, referral source, approximate location, and usage activity.

Service-related information

If you use our hosting, email, or domain services, we may process information needed to provide those services, including server logs, DNS settings, mailbox details, domain records, account settings, invoices, and support history.

2. How We Use Your Information

We use your information to provide, manage, secure, and improve our services.

We may use your information to:

• Create and manage your account
• Process orders, payments, invoices, and renewals
• Provide hosting, email, domain, and technical services
• Respond to support requests and customer inquiries
• Send important service notifications
• Improve our website, products, and customer experience
• Detect abuse, fraud, spam, security threats, or service misuse
• Comply with legal, tax, accounting, or regulatory obligations

We do not sell your personal information.

3. Communication With You

We may contact you about your account, service updates, billing notices, security alerts, support requests, renewal reminders, and important changes to our services. We may also send optional marketing messages, product updates, or offers. You can unsubscribe from marketing communications at any time, but we may still send important service-related messages.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website traffic, and measure the performance of our pages. Cookies may help us:

• Keep the website working properly
• Remember your preferences
• Analyze how visitors use our website
• Improve page content and user experience
• Support security and fraud prevention

You can control or disable cookies through your browser settings. Some website features may not work correctly without cookies.

5. How We Share Information

We may share information only when necessary to operate our business and provide our services. This may include sharing information with:

• Payment processors
• Domain registrars
• Data centers and infrastructure providers
• Email delivery and security providers
• Customer support tools
• Accounting, legal, or compliance partners
• Government or regulatory authorities when legally required

We only share the information needed for the specific purpose.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure connections, monitoring, backups, authentication systems, and internal security procedures. No online service can guarantee complete security, but we work to keep your data protected and handled responsibly.

7. Server Logs and Hosting Data

As a hosting provider, NetSups may process server logs and technical records related to websites, email accounts, domains, and hosted services. These logs may include IP addresses, access times, error messages, bandwidth usage, email delivery records, and system activity. We use this information to maintain performance, troubleshoot problems, prevent abuse, and protect our infrastructure.

8. Your Responsibilities

If you use NetSups services to host a website, collect customer data, run forms, operate email accounts, or process personal information, you are responsible for how you collect and manage that data through your own website or application. You should maintain your own privacy policy, security practices, and compliance procedures where required.

9. Data Retention

NetSups keeps personal information only for as long as needed to provide services, manage accounts, resolve disputes, meet legal obligations, and maintain business records. Some information may be kept longer when required for tax, accounting, fraud prevention, security, or legal reasons.

10. Your Rights

Depending on your location, you may have rights related to your personal information. These rights may include the ability to:

• Request access to your data
• Ask for incorrect information to be corrected
• Request deletion of certain personal information
• Object to certain types of processing
• Request a copy of your data
• Withdraw consent where processing is based on consent

To make a privacy request, please contact NetSups using the details provided on our website.